Man with Van Coney Hall Privacy Policy
This Privacy Policy explains how Man with Van Coney Hall collects, uses and protects personal data for all customers and prospective customers in the Coney Hall area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018, and it explains your rights in relation to your personal information.
By contacting Man with Van Coney Hall, requesting a quote, booking a service or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual customers, prospective customers, and users of our services in the Coney Hall area. It covers personal data collected in connection with enquiries, bookings, removals, transport services, and any related customer support activities.
What personal data we collect
We only collect personal data that is necessary for providing and managing our services. The types of information we may collect include:
Identification and contact details such as your name, address, service addresses for collection and delivery, and other contact details you choose to provide, such as an alternative contact person.
Booking and service details such as dates and times of your move or delivery, type and size of job, access details for properties, special instructions regarding items or locations, and information relating to lifting, parking or access restrictions.
Communications data such as information you provide when you contact us to request a quote, make a booking, give feedback, make a complaint or otherwise correspond with us by any communication method.
Payment and transaction data such as records of payments you make to us, the amount, date and time of payment, method of payment and confirmation that payment has been made or received. We do not store full payment card details; where card payments are used, these are processed by third party payment processors.
Technical and usage data such as basic technical information that may be collected when you use our website or digital services, including device information, approximate location, and information about how you interact with pages and forms. This may involve the use of cookies or similar technologies where applicable and permitted by law.
How and why we use your personal data
We use your personal data for the following purposes:
To provide quotes and estimates based on the information you supply about your move or transport requirements.
To set up, manage and complete bookings, including planning routes, allocating vehicles and staff, and contacting you before, during and after a job.
To communicate with you about your enquiry or booking, including confirmations, reminders, updates, changes or any issues related to your service.
To manage payments, invoicing and accounts, including confirming payment has been received and handling any refunds where applicable.
To respond to questions, feedback, and complaints, and to provide customer support.
To improve our services, for example by reviewing typical routes, timing and customer feedback so that we can plan and operate more efficiently.
To meet our legal and regulatory obligations, including tax and accounting requirements, and to assist with the prevention and detection of fraud or other unlawful activity.
We do not sell your personal data and we do not use your personal data for unrelated marketing without a lawful basis.
Our lawful bases for processing
Under data protection law, we must have a lawful basis for using your personal data. Depending on the situation, we rely on the following lawful bases:
Contract: We use your personal data when it is necessary to enter into or perform a contract with you, for example when you request a quote, make a booking, or ask us to carry out a move or delivery.
Legal obligation: We use your personal data when we need to comply with legal obligations, such as tax, accounting or regulatory requirements, and to respond to lawful requests from authorities.
Legitimate interests: We may use your personal data where it is necessary for our legitimate business interests and where your interests and rights do not override those interests. This may include planning our operations, improving services, managing our relationship with customers and ensuring the security of our operations.
Consent: In limited situations, we may rely on your consent, for example for certain optional communications. Where we rely on consent, you can withdraw it at any time.
Data sharing and processors
We treat your personal data with confidentiality. However, we may share your information with third parties where necessary and lawful. Such third parties may include:
Service providers and processors who support our operations, for example payment processors, IT providers, software tools for bookings or scheduling, accounting or administrative support, and communication service providers.
Professional advisers such as accountants or legal advisers where necessary for our business or to protect our legal rights.
Authorities or law enforcement bodies where we are required to do so by law, or where it is necessary to protect our rights, the rights of our staff or the public.
All processors that handle personal data on our behalf are required to act only on our instructions, to keep your data secure, and to comply with data protection law and with appropriate contractual safeguards.
International transfers
Our core operations are based in the United Kingdom. If we ever need to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place, such as using jurisdictions that have been deemed to provide an adequate level of protection, or by using appropriate contractual protections approved under data protection law.
Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including for satisfying any legal, accounting or reporting requirements.
In general, we will retain customer and booking information for a period that allows us to manage our relationship with you, deal with any queries or disputes, and comply with tax and legal obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
The exact retention period may vary depending on the type of data, the purpose for which it was collected, and relevant legal requirements.
How we protect your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricted access to personal data, physical security procedures, and administrative safeguards.
While we take reasonable steps to protect your personal data, no transmission or storage system can be guaranteed as completely secure. You should take care to share only information that is necessary and use secure methods to communicate sensitive details where appropriate.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions. Your rights include:
Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal reason to continue to keep it.
Right to restriction: You have the right to ask us to restrict the processing of your personal data in certain situations, for example while we check the accuracy of the data or consider an objection you have raised.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
Right to data portability: In some cases, you have the right to receive the personal data you have given us in a structured, commonly used and machine-readable format, and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
How to exercise your rights or raise concerns
If you would like to exercise any of your data protection rights, or if you have questions or concerns about how Man with Van Coney Hall handles your personal data, you can contact us using the details available on our service information. We will respond in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have used your data. We encourage you to contact us first so we can try to resolve your concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our operations or applicable law. Any updated version will be made available through our usual customer information channels and will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
