Man with Van Coney Hall Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Coney Hall provides removal, collection, delivery and related services within Coney Hall and surrounding areas. By placing a booking or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, company or organisation that books or receives the services.

1.2 Company means Man with Van Coney Hall, including its workers, drivers, subcontractors and representatives.

1.3 Services means any removal, man and van, transportation, collection, delivery, loading, unloading, packing, or related service carried out by the Company.

1.4 Goods means all items, furniture, equipment, personal effects or other property handled, transported or stored by the Company in connection with the Services.

1.5 Quote means the price or estimate provided by the Company to the Client for the Services.

1.6 Service Area means the locations in which the Company ordinarily operates its man and van and removal services, including Coney Hall and other UK destinations as agreed.

2. Booking Process

2.1 All Services must be booked in advance. Bookings may be made by direct contact with the Company using the communication methods made available from time to time.

2.2 When making a booking, the Client must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses.

(b) Access details at both locations, including floor levels, parking restrictions, stairs, lifts, or narrow entrances.

(c) A clear description of the Goods, including approximate volume, weight, and any particularly heavy, fragile or valuable items.

(d) Any special handling requirements or time constraints.

2.3 The Company will provide a Quote based on the information supplied by the Client. The Quote may be on a fixed price basis or an hourly rate basis, as indicated at the time of booking.

2.4 Any Quote is issued on the understanding that it may be amended or withdrawn if the information provided by the Client is inaccurate, incomplete or changes before the Service date.

2.5 A booking is not confirmed until the Client has expressly accepted the Quote and, where applicable, has paid any required deposit or booking fee specified by the Company.

3. Services and Service Area

3.1 The Company provides man and van and removal services primarily within Coney Hall and the wider local area, as well as to and from other UK locations by prior agreement.

3.2 The Company reserves the right to decline any booking which it considers unsafe, unlawful, impractical, or beyond its operational capacity or Service Area.

3.3 All arrival and completion times are estimates only. While the Company will make reasonable efforts to arrive and complete the work as scheduled, it shall not be liable for delays caused by traffic, weather, accidents, road closures, third parties or other factors beyond its reasonable control.

3.4 The Company will not undertake Services involving the transport of passengers, live animals, hazardous materials or prohibited items, as further detailed in these Terms.

4. Client Responsibilities

4.1 The Client is responsible for ensuring that:

(a) The Goods are suitably packed and prepared for transport unless the Company has expressly agreed to provide packing services.

(b) All fragile items are properly protected and clearly identified.

(d) Adequate and lawful parking is available at collection and delivery addresses.

(e) Access routes are safe, clear and suitable for the Goods and the Company’s vehicle.

4.2 Where parking restrictions apply, the Client must arrange any necessary permits in advance. If this is not possible, the Client must inform the Company before the Service date so that alternative arrangements can be discussed.

4.3 The Client is responsible for the supervision of the premises and for ensuring that nothing is left behind. The Company is not responsible for checking drawers, cupboards, lofts or outbuildings unless specifically instructed and agreed.

4.4 The Client, or a responsible representative, must be present at collection and delivery locations to direct the work, confirm items, and sign any relevant documentation, unless alternative arrangements are agreed in advance.

5. Payments and Charges

5.1 The Client agrees to pay the Company the charges set out in the confirmed Quote or as otherwise agreed in writing.

5.2 Payment terms will be stated at the time of booking. The Company may require a deposit or full payment in advance. Any balance will be due immediately on completion of the Services, unless otherwise agreed.

5.3 If the Services are charged on an hourly basis, time will be calculated from the agreed start time or actual arrival time at the collection address, whichever is later, until completion of the work and any agreed return journey.

5.4 Additional charges may apply where:

(a) The work exceeds the scope originally agreed in the Quote.

(b) There are delays in loading or unloading beyond the Company’s control.

(d) Parking charges, tolls, congestion charges or fines are incurred due to circumstances not caused by the Company.

5.5 If payment is not made when due, the Company may charge reasonable interest on the overdue amount and may suspend further Services until full payment is received.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, they must notify the Company as soon as possible.

6.2 The Company may apply cancellation charges as follows, unless otherwise specified at the time of booking:

(a) Cancellation more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.

(b) Cancellation between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the agreed charge may apply.

(c) Cancellation less than 24 hours before the scheduled start time or failure to be available at the agreed time and place: the full quoted charge may be payable.

6.3 Amendments that change the date, time, duration, locations or scope of the Services may result in a revised Quote. The Company does not guarantee availability for amended bookings, especially during busy periods in the Service Area.

6.4 The Company reserves the right to cancel or postpone a booking if it is unable to provide the Services due to circumstances beyond its reasonable control. In such cases, any deposit paid for the cancelled Services will be refunded, and this shall be the Company’s only liability.

7. Excluded and Prohibited Items

7.1 The Company will not transport, store or handle the following items:

(a) Explosives, weapons, ammunition or firearms.

(b) Hazardous, flammable, corrosive, toxic or illegal substances.

(d) Cash, bonds, securities, precious metals, jewellery, or items of exceptional value unless expressly agreed in writing.

7.2 If any prohibited items are transported without the Company’s knowledge, the Company shall have no liability for loss, damage or delay in relation to those items and the Client shall indemnify the Company against any resulting claims, losses, fines or expenses.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Client acknowledges that standard man and van services carry a degree of risk to Goods, especially where items are not professionally packed.

8.2 The Company’s liability for loss of or damage to Goods arising from negligence or breach of contract shall, in all circumstances, be limited to a reasonable cost of repair or replacement, subject to an overall limit per booking as notified by the Company from time to time.

8.3 The Company shall not be liable for:

(a) Loss or damage arising from faulty or inadequate packing carried out by the Client or third parties.

(b) Damage to Goods that are inherently fragile, poorly constructed, or subject to wear and tear.

(c) Loss of indirect or consequential nature, including loss of profits, loss of use, loss of enjoyment or emotional distress.

(d) Damage to premises or property that occurs as a result of moving Goods against the Company’s advice, or where access is restricted, unsafe or unsuitable.

8.4 The Client must inspect Goods and premises upon completion of the Services and notify the Company of any apparent loss or damage as soon as reasonably practicable, and in any event within 72 hours of the Service. The Client must provide reasonable evidence to support any claim.

8.5 Nothing in these Terms and Conditions shall limit or exclude any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence or for fraud.

9. Insurance

9.1 The Company maintains appropriate insurance cover for its operations as required by law. Details of applicable cover may be made available to the Client on request.

9.2 The Client remains responsible for ensuring that all Goods are adequately insured for transport and handling. The Company strongly recommends that the Client arranges additional insurance cover where items are particularly valuable or delicate.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental legislation when handling and transporting items for disposal or recycling.

10.2 The Company is not a general waste disposal provider. It can only remove items that are lawful to transport and that fall within its accepted categories of furniture, household or office items, and non-hazardous waste.

10.3 The Client must not request the Company to remove or dispose of hazardous waste, including but not limited to chemicals, oils, asbestos, medical waste, gas bottles or any material for which special licences or facilities are required.

10.4 Where the Company agrees to take unwanted items away, these may be taken to an appropriate reuse, recycling or disposal facility in compliance with local and national regulations.

10.5 Any additional fees, charges or levies imposed by waste facilities or local authorities in relation to the disposal of the Client’s items may be passed on to the Client in addition to the standard Service charges.

11. Access, Parking and Charges

11.1 The Client is responsible for ensuring that there is adequate access for the Company’s vehicle at both the collection and delivery locations.

11.2 If the Company’s vehicle cannot park within a reasonable distance of the premises, additional labour time and effort may increase the duration and cost of the Services. In such cases, the Company may charge additional fees.

11.3 Any parking fines or penalties incurred as a direct result of the Client’s instructions, failure to arrange suitable parking, or inaccurate information regarding restrictions may be added to the Client’s final bill.

12. Delays and Events Beyond Control

12.1 The Company will not be liable for any delay in performance or failure to perform any of its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, road closures, traffic incidents, public transport disruption, strikes, mechanical breakdown, accidents or acts of third parties.

12.2 In the event of such delays, the Company will make reasonable efforts to keep the Client informed and to complete the Services as soon as reasonably practicable.

13. Complaints

13.1 If the Client has any complaint about the Services, they should raise it with the Company as soon as possible so that it can be addressed promptly.

13.2 The Company will investigate all complaints in good faith and aim to resolve them fairly and within a reasonable timeframe.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information supplied by the Client for the purpose of arranging and providing the Services, administering payments, and handling any queries or complaints.

14.2 The Company will take reasonable steps to protect the Client’s personal data and will not sell or disclose it to third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Changes to These Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise brought to the Client’s attention.

16.2 The version of the Terms and Conditions in force at the time of booking shall apply to that booking, unless the parties agree otherwise in writing.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company relating to the Services and supersede any prior discussions, correspondence or representations.