Terms and Conditions for Man With Van Coneyhall
These Terms and Conditions set out the basis on which Man With Van Coneyhall provides moving, transport, delivery, clearance, and associated removal services in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create clarity about the booking process, pricing, payment, cancellations, liability, waste handling, and the legal framework that applies to each service. Unless agreed otherwise in writing, these terms apply to all domestic and commercial jobs arranged through Man With Van Coneyhall, including one-off collections, multi-item moves, and labour-only support.
The customer should read these terms carefully before confirming any booking. A booking request may be made for a simple van and driver service, a two-person moving team, or a more tailored service depending on the nature of the job. Any quotation, estimate, or schedule given before the work begins is based on the information supplied by the customer. If the actual service differs from the details originally provided, the final charge may change to reflect the work required. These terms apply whether the service is booked on a fixed-price basis or on an hourly basis.
For the purposes of these conditions, the terms we, us, and our mean Man With Van Coneyhall. The terms customer, you, and your refer to the person or business requesting or paying for the service. All services are supplied subject to availability. Any variation to these terms must be agreed in writing by us before the service begins.
1. Booking Process
Bookings for man and van services are accepted subject to confirmation by us. A booking is only considered secure once we have reviewed the relevant details and issued confirmation. The customer must provide accurate information about the collection address, delivery address, access conditions, item sizes, number of items, parking restrictions, floor levels, and any special handling requirements. If a lift, stair access, narrow doorway, or restricted parking situation is likely to affect the job, this must be disclosed at the time of booking.
We may provide an initial estimate based on the information supplied. Estimates are not fixed unless explicitly stated. The final price may change if the job takes longer than expected, involves extra labour, includes additional items, or requires a different vehicle size. If the customer requests changes after the booking has been confirmed, we may revise the quoted price and timing. In some cases, we may also decline to proceed if the revised job is materially different from the original booking.
The customer must ensure that the person making the booking has authority to do so. If the booking is made on behalf of a company, landlord, tenant, or third party, that person confirms they are authorised to accept these terms. We may contact the customer before the scheduled date to verify access details or other important information. If incorrect or incomplete information causes delays, extra labour, or the need for a larger vehicle, additional charges may apply.
2. Service Delivery and Customer Responsibilities
During the service, the customer is responsible for ensuring safe access to the property and for identifying any items requiring special care. Fragile items should be packed properly before collection unless packing is included in the service arrangement. The customer should remove hazards from walkways, secure pets, and make sure that parking or loading arrangements are lawful and practical. If a job cannot be completed because access is unavailable, unsafe, or unlawful, the customer may still be charged for the attendance and any time already spent on site.
We will use reasonable care and skill when carrying out each service. However, the customer acknowledges that moving furniture and goods can involve risk, especially where items are old, poorly assembled, or not adequately protected. We may refuse to move items that are unsafe, excessively heavy for the access available, likely to cause damage, or prohibited by law. If we agree to assist with dismantling or reassembly, this is provided on a reasonable-efforts basis unless a specific guarantee has been agreed in writing.
Any times given for arrival or completion are estimates only unless otherwise agreed. Traffic, weather, loading difficulties, parking issues, customer delay, and site restrictions can all affect timing. We will try to keep the customer informed if there is likely to be a significant delay. For van hire with driver or removal van services, the route taken and the sequence of loading or unloading may be decided by us unless the customer has requested and we have agreed a specific arrangement in advance.
3. Payments, Deposits and Charges
Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit to secure a job, particularly for larger moves, weekend bookings, or peak-period services. Unless otherwise agreed, the balance is due on completion of the service or at the point stated in the booking confirmation. We may accept payment by bank transfer, card, or another approved method. Any fees charged by banks or payment providers remain the customer’s responsibility where applicable.
The customer agrees to pay all charges fairly due under the booking, including waiting time, extra labour, additional stops, parking charges, congestion or access-related costs, and any reasonable expenses we incur because of the customer’s instructions or omissions. If an item is heavier, larger, or more difficult to move than described, we may apply an additional charge. If we are required to wait because the property is not ready, the customer is delayed, or keys or access are not available, waiting time may be charged at our standard rate.
Where a quotation is given for a fixed scope of work, that quotation is based on the assumptions stated in the booking details. If the scope changes, the quotation may no longer apply. We may issue an updated charge before continuing with the work. The customer should raise any billing query promptly. An invoice or receipt may be issued after the job. Failure to pay on time may result in recovery action, and the customer may be liable for reasonable recovery costs where allowed by law.
4. Cancellations, Rescheduling and Waiting Time
We understand that plans change. If the customer wishes to cancel or reschedule a booking, notice should be given as early as possible. The amount retained or charged may depend on how much notice is provided, whether staff or vehicles have already been allocated, and whether we have incurred costs in preparation for the booking. Any deposit paid may be non-refundable where cancellation occurs after the job has been reserved and work planning has started.
If a customer cancels close to the agreed start time, fails to be present, or does not provide access to the property or items, we may charge a cancellation fee or call-out fee to cover lost time and expenses. Where a job is rescheduled, we will try to offer a new date, but availability cannot be guaranteed. If we are unable to perform the service because of adverse weather, vehicle issues, safety concerns, or circumstances beyond our control, we may offer an alternative date or a refund of any amount paid for the unavailable portion of the service.
Man With Van Coneyhall may also pause, delay, or terminate a service if continuing would be unsafe, unlawful, or impractical. In such cases, we will not be liable for losses arising from the interruption except where required by law. If a customer requests us to wait for an unreasonable period, we may choose to leave the site and treat the job as cancelled by the customer. Any such decision will be made reasonably and with regard to the circumstances on the day.
5. Liability and Damage
We accept responsibility for loss or damage caused by our negligence, subject to the limits and exclusions set out in these terms and to any rights the customer may have under law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. However, we are not responsible for pre-existing damage, items that were inadequately packed, or damage arising from inherent weakness, wear and tear, or unsuitable handling instructions given by the customer.
The customer is responsible for ensuring that valuables, cash, documents, jewellery, and irreplaceable items are kept separately unless we have agreed in writing to carry them. We recommend that the customer removes personal data from electronic devices before transport. We are not liable for indirect losses such as loss of profit, loss of business, missed appointments, or consequential losses, except where such liability cannot be excluded by law.
If damage is alleged, the customer should notify us as soon as reasonably possible and provide details, photographs, and any other relevant evidence. Any claim should be limited to the item affected and to the amount reasonably attributable to our fault. Where appropriate, we may inspect the item, arrange repair, or consider a proportionate settlement. The customer must take reasonable steps to reduce any loss after an incident occurs.
6. Waste, Disposal and Regulatory Compliance
Where the service includes clearance, disposal, or removal of unwanted items, the customer must ensure that any waste is accurately described before collection. We will only remove and dispose of waste lawfully and in accordance with applicable UK waste regulations. The customer must not request the removal of hazardous, illegal, or contaminated materials unless we have expressly agreed in writing and are legally permitted to handle them. This includes, for example, asbestos, clinical waste, chemicals, pressurised containers, and controlled substances.
We may require the customer to confirm the origin of waste items and to identify whether they arise from a domestic or commercial source. If the customer fails to disclose this information and the service must be altered to comply with law, extra charges may apply or the service may be cancelled. Any waste transferred for disposal will be handled using lawful carriers and appropriate facilities. The customer must not place prohibited items among general waste. If unlawful waste is discovered, we may refuse collection and charge for the attendance where appropriate.
Where required, the customer must keep records or evidence relating to the waste being removed. We may issue a transfer note or related documentation if the nature of the work requires it. The customer agrees not to use our service to dispose of items in a way that bypasses legal obligations. We reserve the right to refuse any collection that would place us in breach of transport, environmental, or waste-handling rules. This includes situations where an item is not safe to carry, not properly described, or likely to contaminate other goods.
7. Items Excluded from Service
We may refuse to move, store, or dispose of items that are illegal, dangerous, toxic, flammable, unstable, or otherwise unsuitable for standard transport. This may include weapons, explosives, live animals, food requiring temperature control, and items that breach licensing or safety rules. We may also decline to handle items that are so fragile, valuable, or structurally unsound that normal transport would be unreasonable without specialist packing or equipment.
If the customer hides the nature of an item or provides misleading information, they will be responsible for all resulting loss, delay, damage, or legal consequences. We are not obliged to inspect every item in detail and may rely on the customer’s description. If a prohibited item is discovered during loading or transit, we may stop the job immediately and seek further instructions or end the service altogether.
Any assistance with dismantling, lifting, or loading does not mean that we accept responsibility for the item’s design, condition, or suitability. The customer should ensure that appliances are disconnected properly, furniture is emptied where relevant, and access routes are safe. We will act with reasonable care, but the final decision to move an item always remains subject to safety and compliance requirements.
8. Force Majeure and Suspension of Services
We are not liable for delays or failures caused by events beyond our reasonable control. These may include severe weather, road closures, accidents, strikes, government restrictions, power failures, illness, fuel shortages, or disruptions to transport networks. Where such events occur, we may suspend the service, rearrange the booking, or cancel the job with appropriate notice. If a part of the service has already been completed, the customer will pay for that completed portion.
If a force majeure event prevents completion on the booked day, we will aim to offer a reasonable alternative where possible. However, we are not responsible for knock-on losses, missed deadlines, or third-party charges that result from the delay unless required by law. The customer should make their own contingency arrangements where timing is critical.
Man With Van Coneyhall may also suspend service if payment is not made when due, if the customer becomes abusive, or if continuing would create a safety or legal problem. Suspension does not prevent us from recovering sums already due. We will act proportionately and may resume the service once the issue has been resolved, provided this is practical and safe.
9. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless the customer is entitled by law to bring proceedings elsewhere within the UK. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Failure by us to enforce any part of these terms on one occasion does not mean that we waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation. Any reference to writing includes email or other agreed electronic communication where applicable. These terms represent the entire agreement between the customer and man with van provider in relation to the service, unless a separate written contract states otherwise.
If any inconsistency arises between a quotation, booking note, and these terms, the order of precedence will normally be: the written agreement specifically relating to the job, then the quotation or booking confirmation, and then these Terms and Conditions. This helps ensure that the customer knows which rules apply if a special arrangement has been made for a particular service.
The customer acknowledges that they are responsible for checking that the service booked is suitable for their needs. Where a collection or delivery depends on third-party access, building rules, or permit requirements, the customer should arrange those matters in advance. Any delay or cost arising from failure to do so may be passed on to the customer. We reserve the right to amend these terms from time to time, and the version in force on the booking date will apply to that service unless otherwise agreed.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man With Van Coneyhall. Our aim is to provide a professional, lawful, and reliable man with a van service while keeping the process clear for both sides. If a customer requires a special arrangement, that must be confirmed in writing before the service starts.